University Housing provides an essential element of the Illinois experience, with hundreds of employees across seven units working together to build and maintain safe, healthy and welcoming homes for our residents. We value the many diverse voices, opinions, experiences and identities of the Illinois community, and our commitment to diversity, equity and inclusion is woven into each of our interactions, programs and decisions.

The Family & Graduate Housing team manages the housing units and leasing process for the students and their families living in our graduate-upper division residence halls and apartment complexes. This role is responsible for the leadership, management, and coordination of residential communities in apartment complexes and graduate upper division residence halls. They will work collaboratively with colleagues on campus to support the University Housing mission and vision, build safe, inviting communities through leadership, supervision, crisis management, and implementation of a residential curriculum.

Job Summary

Coordinates residential curriculum, community development, emergency and crisis response, and facility-related issues across three apartment complexes and two residence halls. Provides leadership in meeting the varied needs of residents, including domestic and international students and their families, visiting scholars, faculty, and staff. Supervisors will engage and implement University Housing's inclusion, culture, and climate initiatives.

Duties & Responsibilities

Supervision

•  Supervisors engage and implement University Housing’s inclusion, culture, and climate initiatives.
• Recruit, select, train, supervise, and evaluate professional staff (live-in residential staff) and student/residential staff.
• Coordinate staff intervention regarding resident concerns, conflicts, and crises.
• Meet with residents to resolve emergent issues.
• Facilitate regular staff meetings and staff development.
• Develop and implement staff training for live-in residential and program development staff.
• Plan, implement, and evaluate exceptional service delivery for Family & Graduate Housing with a specific focus on service and learning experiences for residents.

Community Development

• Direct the residential curriculum delivery process and identify the goals of the residential community specific to the halls and apartments.
• Plan, implement, and evaluate a broad range of inclusive, educational, recreational, and social programs that support the varied needs of residents and the mission of the University and department.
• Initiate projects to enhance and improve services offered to residents.
• Provide direction and oversight to regular programs, including an onsite afterschool program.
• Serve as liaison to community programming partners: International Hospitality Committee, health care providers, and local agencies.

Leadership

•  Provide direction and support for annual and strategic planning.
• Prepare budget requests and participate in the development of Family & Graduate Housing budget.
• Plan and facilitate professional staff meetings and professional development opportunities.
• Represent University Housing in campus, regional, national, and international forums.
• Lead the residential curriculum outcomes development process.

Administrative

• Act in the place of the Director of Family & Graduate Housing, including signatory authority on all Family & Graduate Housing accounts when the Director is unavailable.
• Coordinate the dissemination of information to residents and assist in developing marketing materials.
• Attend public meetings as a representative of Family & Graduate Housing and cultivate positive public relations. 
• Serve on and chair, as needed, various committees on the department and Student Affairs level.
• Respond as professional staff for emergency issues, as needed.
• Authorize and review all research and assessment projects conducted in Family & Graduate Housing.
• Serve on call for after-hours emergencies as scheduled and keep emergency and crisis response procedures current.
• Serve as the Family & Graduate Housing representative on the campus students of concern committee.
• Lead the annual staff review process and support the development of unit assessment tools and metric reviews.
• Monitor curriculum strategy output and budgeted events.
• Evaluate program technology use and develop or refine tools to support financial and technology-related processes.

Work Schedule, Travel, or Other Job Expectations

Night and weekend hours are required. Serving on an on-call rotation, which can include holidays, is required. Position involves travel to and accessing apartments, community space and office locations. The work of the position involves stressful situations such as resolving conflicts and problem situations with residents.

Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as per the University’s Workplace Flexibility policy.

Minimum Qualifications

• Master's degree in higher education/student affairs or a related field.
• Eight (8) years of professional experience in higher education, student affairs, or related field (graduate assistantship work not included).
• Experience supervising full-time professionals effectively.
• Experience working effectively with and valuing people from varied backgrounds.
• Experience with conflict resolution and crisis response.
• Evidence of leadership in designing and implementing human resource programs, including employee recruitment, training, manuals, performance appraisals, program evaluation, and assessment.

Preferred Qualifications

• Professional experience with international and graduate students.
• Three (3) years of experience supervising full-time professionals.
• Experience with residential curriculum.
• Experience in policy formulation.

Knowledge, Skills and Abilities

• Skilled in crisis management and conflict resolution.
• Proficiency with technology, including Microsoft Office applications and the internet.
• Excellent communication skills.
• Public relations skills.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search.

The budgeted salary range for the position is $75,000 to $85,000. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements.

Sponsorship for work authorization is not available for this position.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on June 24, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered.

For further information about this specific position, please contact Ashley Carper at acarper@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

Candidate Documents 

When submitting your application, please submit a cover letter, resume and names/contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. 

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Learn more about Champaign-Urbana, our campus and the community we hope you choose to live and work in.

For more information regarding employment at University Housing, please visit our recruitment website at University Housing Recruitment.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1036640
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu