Job Summary 
Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The Director of New Student and Family Programs (NSFP) is responsible for the quality of the transition experience of new students to Towson University. The Director, in collaboration with other campus departments, serves as a conduit for introducing new students to the campus community and the facilitation of developing a foundation for student success at TU. The Director coordinates and monitors university-wide communication, interactions, services and programs for new students. This position reports to the Assistant Vice President of Student Affairs, Campus Life and serves as a key member of the Campus Life Leadership Team.

Responsibilities and Duties

Responsibilities for the Director of New Student and Family Programs include, but are not limited to the following:

• Leads and manages of the New Student and Family Programs unit, which includes direct supervision of the Associate Director, Assistant Director, and the Administrative Assistant and general supervision of the two Coordinators, Graduate Assistants, and 140 student employees.
• Manages the New Student and Family Programs budget and TU Family Network foundation account of over $750,000
• Oversees and implements the mandatory summer freshmen orientation programs for over 3,000 incoming first-year students and collaborates with campus partners across divisions to create content for the orientation program
• Provides oversight and direction for “Welcome to TU”; supports the Assistant Director of NSFP with the coordination of the campus-wide Welcome to TU committee
• Provides leadership and support for all family programming that includes family orientation, family weekend, monthly family-to-family chats, and ongoing communications; serves as support to the Towson Family Network and TUFN Board in coordination with the Associate Director of NSFP and assists with scholarship review as needed
• Develops and oversees departmental communication plans for email, website, and social media including orientation reminders, to-do list tasks, Welcome to TU information, and ongoing transitional programming
• Manages and implements all contracts for software and technology for the department; explores new software and develops implementation plans in coordination with the Office of Technology Services
• Develops and expands opportunities for transition programs; provides oversight for the Transfer Mentor Program and the FTP Mentor Program; leads Student Success Council working groups on the first-year experience and student success course development
• Oversees departmental assessment, evaluation, and research efforts
• Serves as the primary liaison from the Division of Student Affairs to the Division of Enrollment Management; develops collaborative working relationships with departments such as: the Office of Undergraduate Admissions, Transfer Evaluation Unit, Academic Advising, Retention, and Completion, and Financial Aid
• Participates in and contributes to University and divisional committees such as: Student Success Council; Strategic Enrollment Plan; CRM Working Group; Advising and Enrollment Council; Aspen Transfer Intensive; SHAPE; Substance Education Concerns Committee (SECC); CliftonStrengths; High Impact Practice Community of Practice; Message Makers; and Admissions monthly updates

The work hours for this position include nights, weekends, and extended work days during the times of orientation and student staff training and programming.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills

Required Qualifications:

• Master’s degree
• Five years of related experience
• Experience working in orientation programs and/or first-year experience programs
• Strong communication, organizational, and program/event planning skills
• Demonstrated supervisory and budget management skills

Preferred Qualifications:

• A commitment to student success
• Strong critical thinking skills
• Ability to adjust to changing needs

Salary and Benefits 
Targeted hiring range is $93,000 - $98,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here. For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.